FlyerTalk Forums - View Single Post - FAQ & feedback: Technical issues following the March 28 2016 software upgrade
Old Apr 1, 2016 | 3:07 pm
  #103  
IBobi
No longer with Internet Brands
10 Years on Site
 
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Originally Posted by uncertaintraveler
As an aside, it isn't just this anymore either.

I often open up threads using tabs, using Explorer.

Since the upgrade, about 15% of the time a tab opens up with simply the heading "blank page." And then every tabbed page gets stuck and stalls, and eventually I have to shut Explorer down.

Plus the additional ads are seemingly causing pages to load slowly, or--at the very least--cause scrolling down the page to stop and stall.

So now your website isn't just visually ugly, it is also operationally deficient.
Originally Posted by Wilbur
I have waited a couple of days to comment, but this new iteration still has some UX problems.

If I use IE (Windows 10), every single view page now has an ad on it. I don't mean every single thread, I mean every time I press the "PgDn" key, FT serves up an ad that takes up about 20-30% of the screen. Sometimes a new ad, sometimes the same ad over and over again, and sometimes as a bonus, the identical ad will be displayed on the right hand margin of the now-shrunk FT page. The AOL that came on CDs in the mail in 1995 literally had fewer and less intrusive ads than this version.

Furthermore, some tabs fail to load anything at all in IE. I only use IE to read FT, as this has been the doctrinaire way to use FT since Randy sold it, but for the last few days reading FT on IE is an exercise in frustration.

So if I switch over to Chrome, I get several ads per thread, which is less than an ad every single screen view, but still annoying. And sometimes the page size is altered, with the FT content squeezed onto the right or the left with an ad beside it, and on one memorable occasion, the FT content was fully centered, as if e.e. cummings was the new administrator. Furthermore, some threads or fora barf on the types of ads (Flash, maybe?) that FT tries to serve up and thus fail to load at all.

So if I switch over to the Chrome with ad-blok, the ads are no longer consuming the pages or dropping the site, but now the page display has an extra 20% width of empty white space on the right hand side. Still, this is infinitely better than IE or Chrome without ad-blok, so IB might want to rectify the site before more folks switch to this cleaner view.

So if I switch to a mobile version of Chrome, well, you know the story already from previous posters above.
Guys, this software combo seems to be a real edge case, so there is just not much more we can do right now.

Using a configuration that's as close as we can get to yours, our techs have not been able to replicate your issues.

This is not to say that the issue doesn't exist -- if you google "internet explorer blank tabs issue" you will see that this is IE-related and has been happening to people for years (some suggestions that it is related to having used Norton AV as well...).

I doubt there is much more we can do at this time, other than to again recommend you change browsers to Chrome or Firefox.
IBobi is offline