Hi all

Recently stayed at Hilton Newcastle Gateshead.

Had two rooms booked and pre paid both of them.

Checked in using the android app e-checkin

After checking out and looking at my amex account it showed 5 pending transactions for £50 each.

Now I can understand having 2 x £50 transactions incase I charged anything to the two rooms but 5?!?!

This hotel is renowned for bad service and bad example of a Hilton hotel and the director there refuses to explain why there are 5 and she is saying it's normal but I know it's not as someone else at the hotel said they're shouldn't be 5.

I also emailed the diamond desk 3 days ago about it and they said they will investigate with no reply yet.

It's been a right inconvenience as had to ring amex several times and emails back n forth between hotel with no explanation.

It's pretty worrying why 5 pre authorisations were taken.

Anyone had anything similar to my issue?


Thanks