I sent the following note to AA CR through the form:
To Whom it may concern,
I’m trying to book flight for 2 from AUS to SIN, Feb XX to Feb XX. For days I get an error online that the fare shown is no longer available.
I have
called the EXP desk, talked to the AA web team, as well as reservations and all say that they can’t figure out what is going on. When they try to book my preferred itinerary, they get an error from JAL that the ticket can’t be confirmed.
Flights requested are:
April XX
AUS-LAX (AA 183)
LAX-NRT (AA 169)
NRT-SIN (AA 8482 – operated by JAL) This is the problem segment!
April XX
SIN-NRT (AA 8413 -operated by JAL)
NRT-DFW (AA 60)
DFW-AUS (AA 2482)
The flights should all be booked into the “N” fare bucket, but the JAL segment to SIN fails, although the inventory shows that at least 7 seats are still available in that fare bucket:
No one seems to be to address this issue for me.
Thank you,
Teemuflyer
_______________________________
The response I got:
Dear Mr. Teemuflyer
I'm sorry to hear that the issue mentioned in your email has not yet been resolved. I can understand your desire to have this matter taken care of. Our colleagues in Reservations will be better able to assist you with your future travel reservations. They can be reached 24 hours a day, seven days a week by calling 800-433-7300 (in the U.S.). Calling from outside the U.S.? Worldwide Reservations contacts are available at:
http://www.aa.com/i18n/utility/inter...oneContact.jsp
Mr. Teemuflyer, we appreciate your business.
Sincerely,
Rita XXXX
Customer Relations
American Airlines
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Seriously, this is the best they can do??
