Location: DFW
Status: Platinum
Booked: SCAR
Received: XCAR (Cadillac XTS)
Duration: 4 days

Agent was cheerful, and reluctant. First offered Hyundai. Advised her I called two weeks prior to ensure I had the reservation setup correctly to receive a German automobile. Manager said Hyundai. I was tired so I offered to wait for a nicer vehicle to be returned/cleaned so spoke with her manager and I received a Cadillac. Would've been happy with a Jetta. Always drama @DFW but have always been taken care of.