VERY frustrated. I applied TY Premier card last Friday and got instant approval. Since I have a travel arranged later this week, I called 800 number and ask the agent is there any chance they can expedite the card to me. After a brief hold the agent told me she was able to requested the card to be expedited, I thanked her and hung up. Few minutes later I got an email from CITI says I requested to close my account and a new account will be be open. At that time I thought that agent might did some kind of trick by request a replacement card so they can expedite out the card. Few days later, I called the 800 number again and ask for any tracking number, this time the agent told me these isn't any premier account under my profile, their systems shows I requested to close my account and don't want to receive any card. I told to an account manager she said the best she can do is reopen my account by input my information over the phone and wait for their account department to review, the whole process will take 2~3 weeks!

Anyone had same experience before? What is the best strategy now? Just wait another 3 weeks or is there any other way to elevate my case? Thanks so much for any input.