FlyerTalk Forums - View Single Post - The Official - GLOBAL UPGRADE CERT success thread

Mar 30, 2016, 9:50 am

#1565

KDCAflyer

Join Date: May 2015

Location: DCA

Programs: AA EXP, DL FO, Marriott Titanium

Posts: 6,712

Quote:

Originally Posted by TrojanTraveler

Good to know that DL continues to have ill-trained agents assisting DMs with what is one of their most valuable benefits. Inexcusable.

When it comes to using certs, I hang up if I don't hear a Minnesota accent.