Originally Posted by
AC888
Of course I can manage my way around the status quo. But if we as consumers don't demand change, companies like AC are unlikely to be proactive.
Fully agree with your entire post, except the bit about "today's technology". I think our >2,000-post thread about IT issues with the AC/AE websites alone makes it clear that AC doesn't use today's technology, but rather is stuck somewhere in the distant past
Although I don't want to let my crack about AC IT detract from the incisive analysis in the rest of your post, so I will reiterate my support for your points.