Originally Posted by
superangrypenguin
If your customer emails you, what do you consider is an appropriate response time? I had a big fight earlier today with someone because they believed that 1 or 2 business days is reasonable. To me, an hour...if not 10 minutes. I realize I'm hyper responsive, just want to get people's take on this.
There's no single right answer.
If you work on a trading desk in finance, you might get e-mails or IMs that you're expected to answer within seconds or a couple minutes at most.
In my job, it depends on what the client wants. If it's something I can answer very quickly, it's reasonable to expect a response quickly. But if somebody e-mails me asking for something complicated, it might take a few hours to get back.
Not to mention the fact I travel quite a bit and don't always have e-mail access when doing so.
If something is truly urgent, I generally expect people to phone me.