FlyerTalk Forums - View Single Post - Grosvenor House, a Luxury Collection Hotel, Dubai [Master Thread]
Old Mar 29, 2016 | 5:18 pm
  #349  
Land-of-Miles
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Originally Posted by RZR
The upgrade was pre assigned days prior to check in. Thus, I am entitled to what is included the the upgrade room type! Yes, the upgrade may change prior to me arriving to the property,and for it does, so be it, no problem.

I am not getting " a free upgrade" as you say ! I earned the right to higher class of room based on my loyalty!

I'm not cheap and could care less about a lousy transfer, believe me. I am however , detail oriented. Thus, give me what's in black and white, if not, change what's in black and white!

I just want clarity and clear and specific rules.
The rules are clear regardless of what checking your reservation says you are not entitled to an upgrade until you check in nor is any pre-upgrade guaranteed and thus a real, tangible genuine upgrade conferring the benefits of the upgraded room type until you check in. The exception is SNAs where your upgrade is guaranteed ahead of arrival of the SNA clears.

You are no more entitled to a free transfer before checking in than you are to use the club lounge the day before your stay commences.

This is crystal clear in the T&C's which cannot possibly be interpreted in any other way unless one is desperately clutching at straws to save a relatively small amount of money at a fabulous luxury property. There is clarity, I suspect though you don't want clarity and what you really want is confirmation that your misinterpretation is correct, which won't happen because you are clearly wrong.

Last edited by Land-of-Miles; Mar 30, 2016 at 4:12 am
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