What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, even if there is room for improvement
Which room did you book and which upgrade did you receive?
Booked cheapest advance rate, and was upgrade to King Deluxe Room
How are the rooms?
Around 30sqm
Very cool design: it is a great news that IHG had (finally) invest in designers to develop the boutique brand
Bedroom with desk, flat screen television
Wood floor.
Coffee machine (Nespresso would be better rather than - not exactly - great Keurig machine).
Comfortable bed.
iPhone dock
usb plug socket
Bathroom with rainforest shower head/hand shower.
No bathrobe/slippers.
C.O. Bigelow apothecary products
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- Very cool design
- Very cool location (in one of the most trendy/creative district of the city)
- Nice terrace and outdoor pool
Bad:
- Service is pretty poor and inconsistent :
° young unexperienced rather than well trained staff (staff at check-in did not take time to ask how many nights I stayed which lead to housekeeping knocking loadly at the door at 12.30PM despite the do not disturb sign on the door : not so cool when having a jet lag nap; staff to activate the key who did not have a single smile/eye contact; check out staff who did not ask anything about the stay)
° housekeeping has forgotten the large shower towels the first day and shampoo/showergel the second day
- first room given was very poorly soundproofed (you could basically hear everything from the terrace of the restaurant)
- there is no real breakfast offer (just a basic grab and go offer)
Value for $ or IHG Rewards Club Points? Would you return?
Location and design are great.
But design does not make all.
Pictures of the hotel
Pictures of the city