Originally Posted by
supatight80
When I stayed there early this month, Supervisor named Jose spoke with me. Said that vast majority of times, they'll upgrade Plats to suites if availability permits. Since they have a lot of suites used as upgraded rooms, and only a limited number of car service, It's very difficult for them to guarantee (not to mention costly) complimentary airport transfers.
I do understand his point. I'd rather have a suite upgrade than push for a free ride instead of not getting both. Anyways, they did offer complimentary airport transfer using BMW 7, loaned from Le Meridien.
Btw cost would have been 150AED, so not that expensive.
The transport deal seems to be a recurring issue with this hotel and is honestly a matter of consistency. Some guests get it with no questions asked, others ask for it and get it free and others ask for it and are informed they have to pay for it because they were upgraded.
The Lurkers themselves have acknowledged that this issue has been repeatedly raised with the hotel and that guests are entitled to whatever benefits are included in a room as part of our upgrades; in this case, as the suites include a complimentary airport transfer, then we are supposed to receive a complimentary airport transfer. I understand if the hotels are busy, but if they fail to deliver on whatever detail they set, then they need to reevaluate.
That being said, I love this hotel and would always prefer a suite upgrade, but the record needs to be set straight here. The devil truly is in the details.
khabah