Originally Posted by batboy

However, am I asking too much for a consistent product? The 321 was an embarrassment and would make me rethink flying AA again if (1) I hadn't flown on the 330 and (2) I didn't live in Philly, so I really have no other options. At what point do the employees tell the higher-ups that a plane needs to be serviced? At what point do they care enough to try to offer a product consistent with the high cost of a ticket?