So, to add insult to injury after paying for this fee for a bassinet which only fits a 71cm baby (our 5 month old is exactly 71cm tall), LAN managed to lose the stroller. Was due to be gate checked, but apparently they put no labels on them. Flight left 4hrs late, and stewardess told my wife to just leave stroller on the side of the plane’s door, and someone would pick it up – clearly no one ever did, and I fail to see how an untagged stroller will now ever make its way to New Zealand…

Definitely not an infant-friendly airline.