Originally Posted by
nycityny
I remember the pre-chute days at United differently than everyone here. I remember people clustering around the boarding area. As a Group 1 boarder it was difficult moving through the crowd to the entrance as people were congregating everywhere. Most of my flights are ps flights and JFK was particularly bad at certain gates due to the layout (I know, JFK doesn't exist anymore in United world).
If we had GA's who kept the boarding area clear and moved people away who shouldn't be there, then yes - I agree it would work. It really depends on the staff and customer attitudes. I've seen two-lane boarding work well at SEA and many of the outstations for Alaska Airlines, but they seem to have a different culture which is very "left coast", and customers are less prone to stress inducing behaviors (from my non scientific observations over the years).
Another option is pre-staging pre-boarding customers like NH, but that involves a GA moving out from behind the desk and checking status, moving people in and out of lanes, etc - just not going to happen in the US market.
The chutes are the best option to keep Elite and non-Elite separated and some physical structure to the waiting area that prevents crowding and gate rushing.
When I interned at Eastern and boarded my flights from a relatively confined gate space, I was very strict with my boarding process and told people to sit down until their row was called, and if there was a rush, I just stopped boarding and waited until people went and sat down - they got the message quickly enough. If you think it's stressful for passengers, I can tell you from my own experience, having a mob of people rush the desk the moment I unlocked the door was not comfortable for me either, and I had a choice of either letting it happen and get stressed over it, or take control of the situation and restore some semblance of order to reduce everyones' level of stress.