Originally Posted by
StringerBellBivDeVoe
CPUs are never guaranteed. While it appears the documented rules/process wasn't properly followed in this case, you are not entitled to the upgrade. If you don't like that United can throw out its own rules for whatever reason, then you have the choice to take your business elsewhere. It really is that simple.
At no point would I ever recommend that anyone ever expect a CPU, especially in this day and age of cheap buy-ups. You're only going to set yourself up for disappointment. I stand by my statement - if you want first, buy first - and I say that as a 1K that gets it the hard way on domestic discount economy tickets.
Disagree with your first paragraph. So if United decides to charge you for bags or a SDC, for examples, you would be okay with that since ""United can throw out its own rules for whatever reason"? You even admit that the rules/process weren't properly followed.
Totally agree with your second paragraph (as a GS who have missed them).