I think I'm getting pretty good at reading the detail in fare rules. How on earth is someone unfamiliar with airlines supposed to understand stuff like this:
Between united kingdom and canada note - general rule does not apply cancellations any time ticket is non-refundable.
Is that "general rule of ticket being non-refundable does not apply" ... or "general rule does not apply. No cancellations any time. Ticket is non-refundable".
I should point out that while I believe it's the latter of those - that's directly contradicted by the main booking screen which indicates I can cancel at any time prior to 48 hours before with a 60% penalty.
It gets worse:
Note - with the exception of tickets changed in the us - any penalty fee must be collected via an emd.
What on earth does that mean to the average punter?
Or perhaps:
Fare by rule dynamic packaging fares for ba holidays wt wtp class tktg apex not appl application area these fares apply from united kingdom to area 1.
...?
Perhaps the most random - this little statement:
00 for reissue/revalidation.
Now - what that actually is is the follow on from the previous line (which has two separate line breaks on it - so makes it a new paragraph) - so the total is:
Fuel and insurance surcharges will not be refunded changes any time charge gbp 100.
00 for reissue/revalidation.
But that should actually read:
Fuel and insurance surcharges will not be refunded.
Changes any time charge gbp 100.00 for reissue/revalidation.
I mean - seriously - how hard is it to write something coherent?