Originally Posted by maxt775

Here's what I got in my inbox this morning:

--

Thank you for contacting United Customer Care.

We are sorry that issues with lost waitlist and upgrade request related
to the
introduction of our single passenger service system prevented you from
receiving
the seamless experience you have come to expect. While seats and
upgrades are
not guaranteed, we do apologize for the frustration and difficulties
this may have
caused you. ...