Originally Posted by
Compliance Brain
Today I booked: NRT - ORD - DFW - JFK - LHR - AMS - HKG - NRT for the same price and I received an email with my record locator number, so all good. When going to the AA website to select my seats I get a message to contact my travel agent or the AA desk, and I could not select my seats (although when logging into CX to select my seats for the CX leg (AMS - HKG), I was able to select seats).
I spoke to the AA "around the world desk" (what they call it) just now and was told that i cannot purchase the ticket unless I have a Tokyo based credit card, and that if I wanted to keep these reservations he would need to send this to the fare department for repricing, and the fee will be approximately HKD 79,360 (USD 10,000), with the newly priced ticket ready for purchase in 5 hours. Tough luck. I was lucky in Jan.
For clarification, were the tickets issued (you had ticket numbers) and then you saw the message when you viewed the itinerary on AA's web site? How did you pay for the tickets? Did you use the on-line tool, or did you call the AA Tokyo number?
One option that some of used have used in the past was to have AA RTW create and price the itinerary and leave it on hold, then go to the country of origin and purchase the ticket at the airport ticket counter or AAdmiral's Club. (Back in the day of the "Canada Exception," we used to hop over from the U.S. to Canada to do this.) But, if AA is causing problems for already-issued tickets, that may not help, or if AA's pricing desk is adding onerous restrictive notes to the PNR, even the local airport or AC might not issue the ticket.