Originally Posted by maxt775

Here's what I got in my inbox this morning:

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Thank you for contacting United Customer Care.

We are sorry that issues with lost waitlist and upgrade request related
to the
introduction of our single passenger service system prevented you from
receiving
the seamless experience you have come to expect. While seats and
upgrades are
not guaranteed, we do apologize for the frustration and difficulties
this may have
caused you.

As you are well aware, this has been a challenging time for both
passengers
and employees and we have had many unforeseen technical issues with our
conversion to a unified passenger service system. We realize that these

issues, no matter how small, detract from the service you have come to
expect
from United. We, again, apologize for the difficulties and issues you
have
faced. While we cannot undo your past experiences, we want to reassure
you
Management, through valuable feedback such as yours, is very concerned
and has
devoted all available resources to solving these upgrade request
programming issues.
We have made progress with many issues, but realize we have more to do.
We are
working hard to create an airline that will earn your confidence and
approval.

A merger of this size and complexity, involving the largest single
technology
conversion in aviation history, inevitably incurs a few bumps along the
way,
but please be assured that providing our customers with a great product,
an
up-to-date fleet, superior customer service and an unrivaled customer
experience is our vision for the expanded network and global presence of
the
new United. These growing pains from such a massive undertaking,
however
difficult, will ultimately benefit all our passengers in terms of more
efficient services, processes, and expanded choices.

Regardless, we do apologize for the difficulties you have related to us
and
hope you, as in the past, help us weather these difficulties. We hope
to
provide you the service that you deserve on a stronger, better airline.

You, a 1K, are one of United's most valuable customers and we value your
feedback.
We're grateful for your continued loyalty and look forward to welcoming
you
onboard a future United flight.


Regards,