Originally Posted by
goalie
it was interesting that she was able to provide that information as in the past, iirc, agents were unable to (or unwilling to) provide one's position on the waitlist
It's always been ad-hoc. Agents are not supposed to give out information about waitlist position. So many will tell you they don't have access to it. They do. Sometimes they will lie about your position or just give a vague hopeful response ("you're right at the top of the list!"). I stopped asking years ago.