Let's take a look point by point.
Originally Posted by
steve76
As for what BA could have done better: proactively contacting customers to inform them of the situation and apologise before the flight;
Ok Steve, I get that you like to be told about a change in advance. BA has been informing passengers via MMB and at check in. But let's say that BA got someone to call you to tell you that you'd be using the No.1 traveller lounge. What difference would that make?
Originally Posted by
steve76
staff explaining and apologising at check in and/or the lounge;
Well, they are certainly telling you about it at check in. In terms of apologising, I can see they might need to apologise if you can't access the lounge. But for most people this isn't an issue.
Originally Posted by
steve76
offering a choice of lounge entry or vouchers to use at a restaurant or bar elsewhere in the terminal;
Well I think the order of operations is to try to provide you with what they originally offered (i.e. a lounge) and if that can't be provided then give you a voucher for use in the terminal. Forgive if your experience has been different, but this is what they've been doing no?
Originally Posted by
steve76
vouchers for lounge entry in the future when not flying Club;
Notwithstanding that BA has no voucher system for lounge access, which would need to be created, in the vast majority of cases you are getting lounge access. No. 1 traveller is actually a nicer environment to the old GC lounge, notwithstanding the seating issues. So you'd like a voucher to access a lounge in the future as compensation for accessing a lounge?
Originally Posted by
steve76
vouchers for future flights or Avios credited to account;
Sure - perhaps they could hand out unicorn caviar, leprechaun massages and veyrons for everyone whilst they are at it. We are talking about a lounge, not compensation for your cocker spaniel being molested.
Originally Posted by
steve76
BA actually responding to the feedback provided in the text message surveys; etc. etc.
They have been responding. But as above - what exactly can they do to improve the lounge situation?
Originally Posted by
steve76
Any one of these things might have made me feel a bit more appreciated as a customer.
Yeh, I think we established that they are doing most of those things (you must be feeling appreciated!) and the remainder are pretty unreasonable.