Originally Posted by
fr33b13
Thanks for the info! Is he the right person to email to ask about SNA upgrades to celebrate a special event when staying at the hotel?
Hi there,
Suite Night Awards (SNA's) are an entirely automated suite upgrade award process and the system is fully in charge of approving or denying these award requests.
We would suggest you add a remark in the reservation that the hotel can take note about your special event and take care of you even if the SNA does not go through.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]