Originally Posted by
krazieman
I figured out the problem with my award. AA books it into a class that Etihad's computer thinks is ineligble. But when you call, the friendly Etihad CSR figures that out and fixes it and books the chauffeur.
It's the same booking class as others. Etihad F award booked with AA miles for my partner and myself, we could book driver service online with no issues.