I just called them and they claimed they knew of no previous or current glitches on their website - outrageous! I just logged in to check if I added my KTN to my trip next week. Now I'm realizing that they lost my seat assignment, which includes my purchase of EMS. Naturally there are no move seats except for row 25 on a E190, so I'm yelling at some poor customer service person that can't understand what happened. The website currently won't even let me get to the page to assign seats or add additional traveler info. I've got another trip in EMS next week so I look forward to the nerve-racking experience of trying to check in so I don't lose my seat by the time I get to the airport!