Originally Posted by
Gagravarr
You probably can't do it online - most train companies only support "simple" cases on their websites including only their trains and stations
Frankly your easiest option is to take a photo of the ticket, then
email it to cross country trains (not virgin) along with details of what trains you caught and what you intended to get, and the final delay length. They will reply back a day later saying "sorry you were late, but as the first delay was virgin we've sent your complaint onto them". A week later Virgin should post you vouchers / cheque as requested
I think you're making it a bit more complicated than it needs to be!
As others have said, just make the claim with the train company that incurred the initial delay - after all they are the ones who have messed up the overall journey. In this case it's Virgin Trains.
You are however correct in suggesting that Virgin Trains'
online Delay Repay form doesn't accept claims for journeys with origin or destination stations that aren't on 'their' network - put in Penzance, Brighton or Fort William for example and you get the message
"Oops! We cannot find this station. Please try again".
I'm afraid I don't think any of the train companies really make very clear in their publicity how Delay Repay works when it involves more than one operator. I suppose that we could be thankful that at least it does still apply when multiple operators are involved!