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Thread: BRU Disruption and Advice
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Old Mar 23, 2016 | 12:45 pm
  #40  
V10
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Originally Posted by Hanoian
Hi all
I'm booked BRU-LHR BA389 Fri 25 Mar, which BA has cancelled. They have sent an email and SMS offering to rebook/reroute or refund; website also offers this (see https://www.britishairways.com/trave...n?p_faqid=4943 ) However the refund link in 'Manage My Booking' does not work and the call centre totally refuses to refund my flight - or even to transfer my call to a manager; in the end they hung up on me. Any others had this experience? Any advice on how to deal with this outrageously bad service?
Thanks
Hanoian
Is this the return leg with the outbound already flown or part of a more complex itinerary?

Maybe try calling back and hope for a more clued-up agent.

Incidentally Brussels Airport has officially announced the suspension of all passenger flights on Friday, hence the cancellation.
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