So back in december i made a redemption booking using my etihad miles for flights with AA. After searching everywhere the agent finally managed to find me space and booked me for travel in sep 2016. First class from HKG-DFW-EWR on sep 15 and return on JFK-DFW-HKG on sep 30. Wanting to check a few upcoming trips i have on AA i noticed this one booking seemed to have an issue and i was told to contact reservations when i would pull it up on AA. AA tells me that the only confirmed flight on their end is DFW-EWR and that the 3 others are unconfirmed and that my only solution is to call EY and have their liaison figure it out with AA but it shouldnt be any trouble. After numerous calls to EY who each time told me all flights were 100% confirmed and OK TO FLY i decided to write them so someone would take the time to really figure it out.
EY had issued me an e-ticket and everything on it seemed like there was no problem with the booking.
Today i finally get a call back from EY saying that they tried calling AA to confirm the flights but there is no award space so this cannot be done and they are offering to refund me the miles and cash i had paid for this ticket.
I personnaly cannot find this acceptable as during those 15 days in NYC i have planned and booked a place to stay as well as 2 seperate tickets (sep 19-21) and (sep 27-29) that are both non-refundable. The person on the phone seemed to understand my frustration but said that was their only option.
What recourse do i have, since they had confirmed the reservation to me on numerous occasions and i even have the e-ticket showing everything was confirmed and ok to fly.