Yesterday I had a seemingly easy ticket to purchase on United.com. Two stops between SEA and South America for the itinerary I wanted. I bought it and it ticketed. I then needed to cancel and rebook with a return one day later. When selecting those flights and logging in to my MP account, after I selected the traveler it errored out.

Took me 45 minutes on the phone with UA web support to get them to ticket the flights the way I wanted them. But here are some interesting points:

1. The agent told me that they still have access to the OLD website to make doing things easier because the new website is such a disaster;
2. The agent could not price/fare my flights the way I was seeing them. So she took the fare out of the ticket I already cancelled and simply stored that fare in the new ticket and then ticketed it. This resulted in me paying about $9 extra in PFCs that shouldn't be there but it was the easiest thing to do so I was fine with it. My original return was via EWR and SFO. Now it's via IAH and SFO and IAH has lower fees than EWR.

I still don't know how she was able to store a fare from one ticket and use it on another one. That's new to me.

-RM