Originally Posted by
Starwood Lurker
My apologies for any inconvenience, but American Express customer service representatives can make the request in their own systems for their qualified Platinum cardmembers to be upgraded to Gold in SPG. It is no longer necessary for them to even contact SPG to get this done.
If they are telling you they cannot do it without our assistance, I would suggest asking for an American Express customer service supervisor for further assistance.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks so much. I probably wasn't very clear. Amex CAN enroll me. The problem was related to how I was dropped as Gold in the first place. But I've just had a very successful phone call with a SPG rep. The status wasn't dropped until 3/2 and prior to that I received all appropriate Gold bonuses. Haven't earned any since then regardless of status. So that's all good. Meanwhile, I'm told that every year on March 1, I must renew my enrollment by calling Amex.
So word of warning to all: yes, evidently you must re-enroll every year now. Amex CAN do it; no need to also call SPG (as SPG Lurker says!).