Originally Posted by
jimmicka
Check your UR points for the past statement. My statement closed 3/3, looks like my 10+10 died on 2/9... However, I noticed this in my UR summary:
"+ Points transferred from other product -2,865"
AKA I earned negative points on last statement. Didn't transfer, didn't redeem. They better not have retroactively removed 10+10 earnings from my account. I just called and they had no idea why that happened. I'll reply when I hear back. Anyone else have this?
Just wanted to follow up. I didn't receive a response from Chase, and had to call again. Turns out that when Chase "product changed" me from a 10+10 Exclusives Freedom to a regular(?) Freedom, they retroactively subtracted 2,865 points from my account. I did some quick searching, and it looks like it was all of the URs I earned from Feb 2015 - Feb 2016 solely on the 10+10 benefit.
This obviously is unacceptable. After speaking with a supervisor I was able to get the points reinstated. Just please please keep your eyes on it for when your 10+10 goes away.