Originally Posted by
Ny76
This is the straw that has broken the camel's back for me as I have had to escalate too many times to the supervisor level just to get Delta to follow its own rules.
I guess I fail to see how Delta did not follow its own rules on this one.
Originally Posted by
Ny76
If the salesman had told me something that turned out not to be true you better believe I'd be going to another car dealer next time!
Poor example on my part--given that you were talking about two different flights...not the same flight/car.
Bottom line--you offered $500, which one would assume you were happy with (otherwise, you would not offer), and were annoyed that another flight was being offered more. You took that annoyance to the GA, and than to a Red Coat. They are not obligated to really tell you why your voucher was only $500 (which again, you were totally content with). You made a deal out of something that should have been no deal at all.