Why is Marriott so crap at posting points and crediting nights? I have lost count the number of times I've had to contact MR and/or the hotels concerned just to get them credited - it's like a full time job keeping track of it.

I stayed one night at the Renaissance Heathrow on a Friday, which was prepaid, it was booked on the Marriott website and as always my membership details are there and yet once again no points or nights credits. To add insult this night at Heathrow would trigger the current megabonus offer where I get a free night so until Marriott get their act together and post my points no free night for me. I'm a Platinum member and Marriott don't seem to give a damm.

However, the following night I stayed at the Reicshof hotel in Hamburg - a Curio by Hilton which was fabulous and yet they posted my points the very day after I checked out.

Come on Marriott, Hilton can do it, and for years BA have been doing it successfully. Marriott clearly has no consistency with the posting of points, its hit and miss depending on where you stay - it should be an automatic system.

I've contacted the Renaissance Heathrow and they cant see if the points are posted or not (they're not thats why I'm contacting them) and have forwarded my request to Marriott Rewards Customer Care help desk and still 2 days after, nothing.

If anyone from Marriott is reading this I'd love an explanation why you can't get your act together like other companies. Perhaps I'd be better off giving Hilton all of my business?