Originally Posted by
susiesan
With the looming deadline, I called in last night and booked an award under the old miles. I gave the CSR my credit card to cover it. The PNR shows up under my trips but it is shown as "on request" with this message:
Please call to book your trip
Contact Reservations , or call your travel agent to ticket and pay for your trip.
Do I need to call them back again or does "on request" mean it is being ticketed? I know the phones are overwhelmed today and I don't want to call unless I have to.
No, that is part of the normal process. You'll receive another email when it's ticketed. Should require no further action on your end.