Ground service at JFK is nonexistent. It's a complete joke.
Standing in so-called "priority" line at JFK 4 is a pain and it shouldn't be.
But...
A Virgin lounge lady was so great, I quickly forgot about it.
The flight (SQ 25) was outstanding, a great crew and some amazing food.
The lobster bisque appetizer (everybody goes for the caviar choice, big mistake!)
was to die for. I booked the Lobster Thermidor and it was exceptional.
Skipped everything else and slept like a baby for 5 hours or so.
I think the way to make it great is to go for a good BTC choice.
And be lucky to get a great crew (not too difficult).
I just booked more SQ suites and can't wait. What else is so great out there?