Originally Posted by
MSPeconomist
Maybe it wasn't ticketed because the rebooking violated the rules: different departure point, FC rather than business class, and use of a nonpartner carrier.
The second and third items are pretty easy to fix: AA books you in business class, probably using AA connecting to BA at LHR. The first is tougher because you've already reasonably made plans to be around LAX on the day of departure, so IMO it's unfair to "fix" this so long after the flights were rebooked.
In addition, since you say that someone from AA called you to rebook, it should have been an experienced agent who is an expert in the rules in general and also the rules that specifically applied to this situation. I wouldn't have expected that person to make a booking that wasn't permitted or would not be ticketed.
Some more history:
When they originally called me to rebook last fall, I told them I wasn't ready to make arrangements, and that I would call them back. When I did call them a week or so later, I must have gotten a rookie agent, who pleasantly agreed to the the departure city, and offered me an F ticket (I was very surprised).
So are you saying that I am entitled to at least a J ticket out of LAX, because it's been so long since the original booking?