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Old Mar 18, 2016 | 5:27 pm
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og
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Originally Posted by Platy
Yep, just tried to get a first class seat released as a WP on QF10 in October with the cabin wide open. No chance! Rejected within a minute or two presumably by some automatic system.

So the decision makers have outsourced this stuff to a computer algorithm - QF at its worst, yet again treating its most "loyal" customers with complete disinterest.
First is the CSNS ("Computer Says No Syndrome"), but if you find the right phone operator, they may volunteer to send it to a human for higher level review. In my case, the human also said no - with a seemingly wide open cabin. I just booked on JQ Biz to HNL instead and went away and sulked.
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