E Cert confirmations showing the stay is not free
Wondering if anyone has experienced this. We have 5 ecerts between us. I am using some at The Mayfair and the confirmations shows the value of the room night and then minuses that amount for the ecert so I will owe nothing.
Using an ecert at the Radisson Blu in AMS shows me that I will owe them 100 euros. They are showing value of 349 Euros and minusing 249 euros which means I will owe them 100 euros on a free night? The email confirmation I received showed the room is free but when I bring up the confirmation on the website it shows I will owe them 100 euros.
Anyone have this experience being charged even though you are using a free night cert?