Originally Posted by
yyznomad
Is one also at the mercy of how lazy the gate agent is?
Everything is a function of how lazy the AC staff is. After 2 million miles on AC metal and hundreds of thousands of dollars spent, they still barely lift a finger... But I guess after all those coffee breaks and eating donuts, those chubby fingers become difficult to lift.
Yes, but I never run into problems with reasonable requests (like requesting an upgrade) once my BP is in front of them and they see my status.
I recently tried to upgrade someone else, at the gate, after boarding had begun, and had no pushback.