My sister is here right now trying to check out. It's pretty frustrating. The person that was working the desk was only filling in for someone else so she didn't know how to 1 - use a gift card and 2-change the credit card on file. So she had to wait for the actual person that works the front desk to come in. My sister, who needed to be gone, had to wait 45 mins to get all of this figured out! I'm quite frustrated by that. She has an 7-8 hour drive ahead of her and lost 45 mins for this. Even once the other woman got there, she spent another 15 mins undoing what the other woman did.