Originally Posted by
AMDB7
Wow, I just checked out yesterday after a 5 night stay and my experiences are so different to yours that it seems like we were staying at different properties.
I will do a full trip report over the next couple of days if I get time, but I had virtually no service issues whatsoever; from contact with staff prior to arrival, to our welcome, status recognition and upgrade through to breakfast, club and dinner and general service throughout the hotel, everything was superb.
It was very busy on Friday and Saturday nights, and the subsequent breakfasts (the manager confirmed to me that the hotel was full in a long conversation that I had with him on Friday) but my wait for a table on the busiest breakfast (Sunday morning) was 5 minutes. Neither my wife nor I had the problems you had getting coffee when needed and it always came within a few minutes of being ordered. The food offerings for breakfast were very good too. We ate at Al Pino on Friday evening at 8.30PM and had no service issues or delays. Nice drinks on the sun terrace of Nuts and co throughout our stay, again with no delays. (Even on the really sunny and busy apres-ski times).
And we had turn-down every evening too and no problems with the heating controls, although we did turn down the temperature each day and the system responded fast.
If I was trying to be picky then I would say the shuttle service could be a little better organised, along with the concierge being a bit more helpful, generally. But that really is trying to be picky as Marcus (guest relations manager) who was covering for the usual concierge one day was absolutely superb and so helpful with booking an out-of-hotel special request and making all the necessary arrangements for us. Oh, and the Club Lounge was always unattended at the entrance you say, but it didn't seem to me that anyone was abusing their rights-or-not to access; on the busiest evening there must have been 12 people plus us in there, on a usual evening maybe 4-6 - plus a lovely little dog! :-)
Our stay was so superb that we are already looking forward to booking our next visit to Davos.
It wasn't just me, in our restaurant experiences everyone around us had painfully slow service.
In our 3 days stay, we were never shown to a table for breakfast once were you? Never proactively asked if we wanted a hot drink (no self serve options available), once flagged down passing staff and waited for ages each time.
In the club lounge again we were there at the same time, plates and glasses were not cleared away, it was fairly busy on Saturday and Sunday which meant sitting at tables with uncleared crockery and glassware from previous occupants, these sat for a long time before being cleared away, indeed the guy attending to the lounge cleared more recently finished items from other guests a good half hour before clearing the previous occupants detritus from our table. The offering in the lounge was also really basic (despite the great facilities), I have had better club lounges product offerings at CP's. This is certainly the worst food and beverage offering of any IC I have ever visited (with a club lounge). I absolutely would not pay again for club. We saw the dog each day too, I am not sure I am keen on having pets running around the lounge either.
Did you eat at Studio Grigio or Capricorn (a la carte)? Again service standards were awful, with the exception of the bar in Studio Grigio which was quite good perhaps because it was bar service not table service.
When went to Nuts & Co for a pre dinner drink on Saturday a party of 6 absorbed the entire attention of the 2 staff in there for almost half an hour before we managed to get served (after sourcing our own menus from the bar).
I accept that the front of house staff were pretty good but elsewhere they really were not, I cannot comment about service standards in Al Pino since we left quite promptly given the table offered.
I don't think I am being over picky, my experience spanned Friday to Monday and encompassed every facility and service offered. I can only assume you ate and drank more out of the hotel as I now wish I had.
If you see the hotel as a place to stay and base yourself whilst you ski and eat and drink out (or self provision as we did with gin) then I can see that the impact would it be high. If you expect a much more resort like experience in a country renowned for it's hotel service standards I feel you will be bitterly disappointed as indeed we were.