Originally Posted by Land-of-Miles

I have just completed a stay here and found it a real mixed bag.

Initial impressions were very good, the architecture is stunning and the interior fit out of high quality. Given the location though the 30 CHF per day parking fee seems rather stingy.

I paid for a club room and was upgraded to a very large Alpine Suite which was very nice but somewhat oddly laid out with a huge balcony and relatively narrow bedroom and living room at key points as it forms the end corner of the property.

We were there to relax and ski and the property works well for that in theory, in practice however less so. The room temperature was consistently too high (extraordinarily so in the bedroom), whilst I should have complained about this the entire property was insanely hot and I heard many other guests remarking how unpleasant this was. service in the restaurants and the bars was painfully slow meaning a dinner took 2 to 3 hours. There simply is not enough staff. A turndown service materialised only for one day of the 3 we spent at the property.

The club lounge is an excellent space but poorly stocked, breakfast is served in the main capricorn restaurant for club guests which in practice means you get the same terrible service as everyone else. The lounge serves afternoon tea (we never tried it) and 2 hours of evening drinks and canapes (5 low end spirits, one red, one white and a prosecco wine and carlsberg by the bottle). The now obvious theme of poor staff to guest ration was very obvious in the lounge, no-one ever check if you were entitled to lounge access or not and the door was left open and unattended.

The basic breakfast offer includes proseecco and decent hot and cold options but don't expect to be shown to a table, be asked if you want a hot drink or to receive your hot drink within 20 minutes of asking. This is a consistent theme, the service is just terrible and for us ultimately destroyed the entire experience. Not only at breakfast but in the 2 restaurants we tried too (capricorn a la carte - 2.5 hours for dinner service and studio grigio at 3 hours, the latter we didn't even get served the complete tasting menus we had chosen and were charged for because the service was so slow and took 3 hours to complete what we did have).

At the bar (nuts & co) we waited almost 20 minutes for someone to offer to serve us and then some time for drinks to arrive. Food and drink quality here is very high but the shockingly bad service detracts from that too much to make an enjoyable experience.

On our final night we attempted to try Alpina the italian restaurant (we made our reservations for all 3 nights on the first day). when we arrived we were offered only what I would describe as the worst table in the restaurant. I would not have taken that table had I been given a reservation for the one time reopening of el-bulli. It was close to the main entrance and by a buffet station. We left and were told we could wait for a further unspecified time which was later adjusted to approximately 15 mins (it was 20:45 by this point). My wife sensibly didn't want to waste more time and we returned to the room and ordered a delivery pizza 9which was very nice) instead, so at least that kept my overall bill down.

To round things off I didn't even get a full final folio (which I didn't notice until I left) just a credit card receipt. This type of lack of attention really summed up our experience at the property and I expect an awful lot more for 2K CHF (and that was using a BOGO voucher too) than this property delivered.

There are so many nice touches, some truly excellent staff (including one who repaired my glasses with superglue when I broke them on the slopes) but a remote property such as this really needs to lift it's game in terms of service at in house restaurants. It all frankly felt as if a hugely impressive and very expensive space was being run on a skeleton staff by fairly poorly trained people.

Will I be back? Despite loving the potential of the place and the slopes of Davos Klosters, sadly almost certainly not. There are far too many issues for a new property like this. Ultimately the GM needs to take responsibility for this.