Originally Posted by
msm2000uk
I can see your point regarding the fact that QR made the change, but that is how the rules have always been.
There were quite a few people with issues on their G2G bookings, both on this forum, and the Premium Fare Deals forum.
The OP may find it beneficial to have a look through, as the threads contained past experience and helpful tips to resolve the issue.
Are you seriously saying that in this case this is QRs attitude? (I have not looked for the threads).
That's some seriously poor customer service. Seeing this trip is originating in an EU country, this can only be considered a forced downgrade and as such, the traveler should at least be offered a refund given I assume departure is more than two weeks away.
My guess would be these are the lowly priced tickets about two months ago, and G2G do not want to change them as it probably was mispriced by them...