I'd like to clarify some of the points you guys brought up. We had a total of three travelers from my company reserved using the company card. We each stayed in our own room, and each of us paid for our own nights.

We definitely raised our concerns to the front desk staff while we were waiting, and the front desk lady tried her best to help us. She told us that the manager would be the best point of contact, but we were not able to get in contact with him as we had 7AM-7PM shifts during the 3 days that we were there. This is why those two extra hours were crucial to our first night, since we had quite the early morning and this delay made the difference between 7 hours of sleep and less than 5.

I followed up with Hilton Guest assistance, and the representative assured me that my concerns would be acted upon in the future, and that my feedback was very valuable. But that was about it.

So I think I will be leaving feedback about our stay with the company's travel department so that they can consider alternate arrangements for next time, and that should be the end of that.

Thanks guys!