Hi,
Stayed at this property for 2 nights after coming up from Hiroshima and before my flight back home.
Location: It attached to the Tennoji station. The lobby is located on the 19th floor, and you will have to take a lift from the station in a separate area within the station. Again another convenient hotel for all forms of public transportation (including the tram/streetcar which is also in front of the hotel). The train to Kansai airport (both rapid and limited express) is from this station.
Check-in: Upon arrival the front desk was rather busy, but the associates were efficient. As an Elite member (Gold and above) you should be able to check in on the Club floor too (38th floor - no key card needed). Check-in was fast and was again given a rundown of the benefits.
Elite Benefits: Access to the Executive lounge. I was upgraded to the highest floor (50th floor I believe - can't remember - but it was the highest floor just below the SkyBar) with a magnificent view of Osaka. Here's a copy of the benefits for Elites here
in my opinion, rather expensive if you have to pay for all the items to bring a guest to the lounge.
Room: as mentioned, I was given a room with the city view. Size was good, although strangely there was not really a space for luggage and not even those foldable luggage rack (the wardrobe was not big enough to place your luggage). Among all my hotels stayed - this had the biggest screen tv with very good categorization of tv channels (I did not have to figure out too much how to get the English channels).
Bathroom: This is with the open concept - so in my case it was showering with a view of the city lights/view. Both shower and bath tub was in the same area. The best was the fully automated toilet seat - you basically don't need to touch anything with your hands (except pressing the buttons when needed
) - how I wish i could get one for my place
Toiletries provided was more than complete - I really can't think of anything else to ask for - everything was covered basically.
Internet: There was again no special code nor login for premium speed - but whatever I had was more than sufficient.
Lounge: The lounge took up nearly the whole floor - it was huge. The spread for both breakfast (I did not ask if I was allowed to use the restaurant) and evening snacks was more than sufficient. Breakfast had a good spread of Asian and western option (if you do go during the 6-7am period - it is real continental options - only cereals and bread/pastries). Other than that - eggs were made to order, Japanese selections, etc.
For evening snack (I would say mini meal time) - lots of different choices - both hot and cold. There was also a small station manned by a chef with western (think of mini burgers) and asian (think of mini bowls of udon noodles) - different items on the 2 nights I was there, but always 1 western and 1 asian option.
The bar option was great - very very complete. During the Bar Hour (until 21.30hr), order service was also provided by the different servers walking around.
Basically this was one of the best lounges that I have been too (even for Japanese standard) even better than some of the RC's lounges that you pay for.
Plat arrival gift - Lots of choices and the quantity given was certainly not stingy. One of the best I have had since a long time.
Staff: Very very friendly staff all around. Everyone greets you when they see you.
Extra: As mentioned by other posters - you do get free tickets to visit the Harukas 300. You can enter from 07.00-07.59 but you can stay until 0830. For me since it was nice, but truthfully - if you are staying on the 50th floor and with the lobby already on the 19th floor - the view from up there is not too much different.
General: What can I saw but wow, wow, wow.. I just love this hotel. Even though it is clearly more expensive compared to the CY, but as an Elite staying at this property it is worth it. From location to service and staff, this place in my opinion is nearly flawless - I will certainly return to this property if I am in the area.
Tip: around 10 mins walk from the hotel (follow the direction of the streetcar) - towards Abeno district, you will come across this place which I understand has won in both 2013 and 2014 the best Ramen noodles. (I don't know what's the place called in English - but I call it the 7 restaurant). It's I believe close to the 3rd stop of the streetcar after taking it from the Tennoji stop. You can ask at the hotel - I came across it accidentally as I noticed people waiting inline already around 10 am (lines are super long during lunch and dinner hours).
Cheers!