Originally Posted by
PVDtoDEL
Ah. Airlines don't actually have the functionality to link separate reservations - AC and UA merely add an OSI Field (a "note") stating that there is a travel companion with XYZ PNR.
Given that nobody at AI is going to bother to look at the PNR notes, trying to cross-reference is a waste of time. Nobody at UA or AC seems to look at the notes either - I gave up on these types of requests years ago when I realized that they simply don't work. Maybe it's different for a 1K/GS on UA or a SE on AC, but as a *G, I'm not important enough for that level of individual attention, especially during IRROPS when the airline has a planeload of people to help.
I did not realize the process of "cross-referencing" or "linking the files" until you told me the process above.
However, at least for AC - such cross-referencing is done all the time - and it has nothing to do with the status of the passenger (It is not that I get such service because I am a SuperElite with Air Canada; many of my relatives who have no status with AC also get this type of service). And on the occasional time that the flight is delayed or cancelled, I have found in that situation where a flight is unduly delayed or cancelled, the "cross-referencing" has worked in the ways I have mentioned in the previous post.
I do it infrequently with UA (as I travel with them relatively infrequently) - so I can not comment on your statements with UA.
I think we can agree that AI never does it - hence that AI agent's query asking exactly is "cross-referencing"? So I presume this term is not in the average AI customer service agent's vocabulary?
PS-I gather that TK does not cross-reference separate tickets/files.