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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Mar 15, 2016 | 6:04 am
  #186  
AANYC1981
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Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Originally Posted by pkr529
I complained almost two months ago about having a MIA-EYW segment cancelled with the only option of waiting in the airport for 9 hours before AA could put me on another flight. I rented a car and drove to Key West instead. All I wanted was my original routing credit. CS promptly declined and sent my request to the refund department to see if I could get a refund for that segment of my itinerary. I have yet to hear from the refund department and do not expect to. Should I start all over and ask for my ORC?
Call AAdvantage customer service not regular CS....worked for me
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