Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
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Air India Questions on my wife's/mother-in-law tickets
On Wed, they are flying from DEL to MUM.
They have a 12 hour layover in MUM going on to LHR (via AI) and then to Canada via AC.
Both have separate AC tickets.
Both are in business class.
My wife is Star Alliance Gold.
Questions:
An Air India telephone customer service representative (who I called from Canada) states they do not know how to cross-reference the files - in fact she has never heard of that term.
Is the DEL - BOM flight leaving from the domestic or international terminal in DEL?
The AI agent said that the luggage can NOT be checked through to Canada from DEL - even though the 12 hour stop in BOM is a legal international connection, not a stopover. I ask, because between the 2 of them, they will be checking 5 pieces of baggage - which would be difficult to take to the hotel in an average taxi (JW Marriott at the airport).
Are AI business class domestic and international flights' hand-carry baggage requirements any more onerous than other Star Alliance carriers?