Originally Posted by
Flexible preferences
It is interesting as the email is worded in a way which shows empathy, and yet that quality is entirely undermined by not offering to make amends.
It is as though they are saying we acknowledge how bad it is that the lights stayed on all night for our business class product and how that prevented you sleeping, and we say we really understand and care about that, and yet we don't really because we won't offer you any form of recompense.
There is no empathy, it's a standard letter - paras 2-4 are very familiar from other threads.
Whoopee that the Director of Customer Experience takes regular flights, but it isn't as if they would get the standard experience once their name appears on the manifest.
Basically you are another statistic among many, and as blue members are ten a penny that's as good as it gets.