Originally Posted by 355F1

Nope. Not sure what they could give as an explanation.

Here's the email:



Thanks for letting us know what happened. I'm really sorry the cabin lights had to stay on your flight from Phoenix on 08 March. It must have made your long overnight journey uncomfortable and been very disappointing for you when you’re trying to sleep. I realise this is not the service you would expect to receive when travelling with British Airways.

It is an important part of the British Airways service to help you relax and enjoy your time on board, and you have every right to expect the equipment to work smoothly. Our staff are highly trained and we’re really proud of the service we offer. Our Managing Director of Brands and Customer Experience ensures our service remains outstanding by regularly taking flights. So, I’m sorry to hear our crew weren’t as helpful as we expect them to be.
We’re grateful you've taken the time to give us your feedback as it’s only through your comments we’re able to focus on areas where we need to improve. I know our Customer Experience team will value your insight.

Thanks again for getting in touch with us. We value your support as a Blue member of our Executive Club. I hope we can welcome you on board again soon. Please feel free to contact me directly using the blue link below if I can help you with anything else.

Best regards