Originally Posted by
brunos
It could be CX IT, and they are not very good.
It could also be processing. There might be financial implications for your previous change that have not been processed, even if the flight has been changed in your PNR.
I don't know what fare you used and its conditions. It is probably a corporate fare, but if it were a public flex PE there is a change fee of 100 plus a possible fare adjustment. These fares rarely allow for a negative fare adjustment (but if they do it will be paperwork). Until the accounting system has fully processed your rebooking (including paperwork for the credit card or arrangement with your TA/corporate account), the system will consider your transaction in process. You hold a confirmed booking on the new flight but the processing has not been completed. That happened to me on a couple of airlines even one with no change fee.
If your fare allow changes without any financial implications, then CX internal systems might still require processing if the surcharge/tax has changed and eventhough you are not paid back anything.
No, it isn't a corporate fare, I booked myself on-line.
A bit of background...I booked the same PE flex ticket last year and made one change to the return from CDG - HKG, on-line, no change fee. This time, I have the same flex ticket, I have already made a change on-line to the return.
On neither occasion was there any change fee (and, as it happens, no fare adjustment, the fares seem pretty stable for this tarif). When I make the date change on-line, it clearly states that there is zero to pay and the change goes through immediately. The fare conditions on-line also indicate that there is no change fee.
Which is why I can't figure out why changing a second time is blocked, unless hidden somewhere on the website there is a limit to how often you can change on-line.
I guess I will have to call MPC, but since the return is in May I haven't got round to doing it yet, I may wait and see if the on-line situation unblocks itself.